IMPROV GIFT CARDS

E-Gift Card FAQs

TERMS AND CONDITIONS

The following terms and conditions (the “Terms”) apply to the purchase and use of Improv Gift Cards and eGift Cards (collectively, “Gift Cards”). Your purchase and use of the Gift Cards constitute your agreement to follow and be bound by these Terms. All Gift Cards will be distributed in U.S. dollars issued by Levity Live, LLC.

Redemption and Use

Gift Cards are redeemable at all Levity Live, LLC owned clubs in the U.S., Copper Blues Oxnard, CA, and Umami Burger Irvine Spectrum and online at Improv.com. Gift Cards are non-refundable. Gift Cards may not be redeemed for cash except as required by law. No value is added to the Gift Cards until purchased.

Shipping

We do not ship Gift Cards domestically or internationally. All physical Gift Cards must be bought in a participating location. Gift Cards bought online will be emailed to recipient as an electronic Gift Card.

Balance Inquiry

For all balance inquiries and to obtain information about Gift Cards, please visit this page. Gift Cards cannot be reloaded.

Expiration and Fees

Gift Cards do not expire and there are no fees associated with them.

Lost, Damaged, or Stolen Cards

Title and risk of loss for Gift Cards will pass to the purchaser upon completion of sale. Lost or stolen Gift Cards will not be replaced. Improv will not be responsible for any lost or stolen Gift Cards or if your Gift Card is used without your permission. Improv reserves the right to refuse to accept Gift Cards that is believed to be obtained fraudulently.

Compliance and Indemnification

By purchasing or using a Gift Card, you are certifying to Improv that all activities in connection with which the Gift Card will be used in compliance with these Terms and all applicable state and federal laws. You agree to defend and indemnify Improv and its subsidiaries and affiliates from and against any claims or liabilities made against or by in connection with your use of the Gift Card or violation of these Terms.

Dispute Resolution and Applicable Law Any dispute or claim relating in any way to Gift Cards will be resolved in accordance with the dispute resolution terms in Improv’s Terms and Conditions. You agree that all matters relating to the Gift Cards or use of the Gift Cards, including all disputes, will be governed by the laws of the United States and by the laws of the State of California.

General Terms Improv reserves the right to add or make changes to these Terms at any time and will provide notice of such changes if or as required by law. If any of these conditions shall be deemed invalid, void or unenforceable for any reason, the remaining portion will remain in full force and effect