Frequently Asked Questions

Where can I purchase an Improv e-gift card?

Improv/Levity e-gift cards can be purchased at:

Are e-gift cards refundable?

Once the e-gift card has been e-mailed, it is non-refundable. If the intended recipient does not receive their e-card or accidentally deletes it, we are happy to resend the e-gift card if they email

Are there any restrictions on purchasing e-gift cards?

No, but the card value denominations are preset for all of the brands.

$10 minimum

$500 maximum

Do these cards expire or have any fees?

Our merchant cards do not have an expiration date or fees.

How do I check the balance on my card?

To check the balance on a gift card, go to the website homepage – Then, enter the relevant information, such as your card’s number and pin number.

What delivery options do you offer?

E-gift cards are delivered via e-mail. We do not ship physical cards at this time.

Where can these cards be used?

Improv/Levity e-gift cards can be used at any of our owned and operated locations. Please visit to view our venue site map.

Can you redeem your e-gift card online.

No, you must contact your local box office to purchase for any of our upcoming performers. Please visit for venue contact information.