A Message About the Coronavirus

We are continuing to monitor the spread of Coronavirus Disease 2019 (COVID-19) and how it is impacting our world. As the health and safety of our employees, guests, and the communities we serve and entertain are of the utmost importance, we are following the recommendations and professional advice of state and local public health departments and the Centers for Disease Control and Prevention; further, we are adhering to national, state, and county guidelines.

For the present time, our live comedy venues are taking an intermission. Please consult our website www.improv.com for a current listing of local schedules, closures, and updates. While some events may unfortunately need to be canceled, we are currently focused on working with artists and promoters to determine how best to reschedule each event for your enjoyment. As you can imagine, this takes time, so we truly appreciate your patience and understanding as we navigate this new territory. Existing ticket holders will be notified as their shows are rescheduled for later dates.

While our comedy showrooms are offline, we will keep the comedy conversation going online across our social media channels. Tune in for some laughs and surprises. Our mindset of bringing a little levity to the world has never been more important than at this point in time. We will continue to take the lead in the comedy space, bringing you the top stars of today and unveiling the brightest stars of tomorrow. We will continue to protect and enable free speech, on stage and off. We will continue to embrace community, connecting individuals through the international language of laughter. We take pride in serving our communities and cannot wait to see you again!

For more information and best practices on ways to keep you and your family safe during this time, please visit the sites below:

Centers for Disease Control and Prevention

World Health Organization

Ticketing FAQ

An event that I had tickets to has been cancelled, what happens next?

All ticket buyers that purchased using a credit card will have that card automatically refunded. It typically takes about 5-7 days for the funds to be returned to your card. Given the current state of events, this may be delayed. Unfortunately, there is nothing Levity Live can do to expedite this process once the refund is processed in TicketWeb.

For those who purchased tickets using cash, refunds will need to be obtained at the venue box office.

An event I had tickets to has postponed to a later date but I’m not sure I’ll be able to attend; can I get a refund?

Yes. If you purchased tickets with a credit card, please email info@ticketweb.com. Please be sure to include your name and order number in the body of the email. You must contact TicketWeb at least 24 hours prior to the postponed event date for a refund to be issued. Once TicketWeb confirmed the refund has been processed, it typically takes about 5-7 days for the funds to be returned to your card.

For those who purchased tickets using cash, refunds will need to be obtained at the venue box office.

An event I have tickets to has postponed to a later date and I still want to attend; will I need to exchange my tickets for the new date?

If you are a ticketholder to a postponed event, your tickets will be valid for the rescheduled date. There is no need to exchange tickets.

I have tickets for an event that is still currently on as originally scheduled but given recent events, I think it may end up being cancelled or postponed. How will I be notified?

If you are the account holder, you will receive an email if an event is cancelled or postponed. You can also check out the individual venue websites or social media channels for the most up-to-date info regarding event schedules.

How can I reach TicketWeb directly?

TicketWeb can be reached by calling 866.468.3399 or info@ticketweb.com.

Hours of operation:

Monday-Saturday: 6:00 a.m. – 6:00 p.m. Pacific Time; 9:00 a.m. – 9:00 p.m. Eastern Time

Sunday: 6:00 a.m. – 5:00 p.m. Pacific Time; 9:00 a.m. – 8:00 p.m. Eastern Time

How can I reach someone at the venue level?

Brea Improv: brea@improv.com

Irvine Improv: irvine@improv.com

Ontario Improv: ontario@improv.com

Hollywood Improv: hollywood@improv.com

Oxnard Levity Live: oxnard@levitylive.com

San Jose Improv: sanjose@improv.com

Raleigh Improv: raleigh@improv.com

Pittsburgh Improv: pittsburgh@improv.com

West Nyack: nyack@levitylive.com

Milwaukee: milwaukee@improv.com